TERMS AND CONDITIONS

Application

These terms and conditions apply to the provision of training detailed in our quotation (Services) by (we or us or Service Provider) to the person buying the services (you or Customer).

Services

We warrant that we will use reasonable care and skill in our performance of the Services. We can make any changes to the Services which are necessary to comply with any applicable law or safety requirement and we will notify you if this is necessary.

We will use our reasonable endeavours to complete the performances of the Services within the time set out in your booking confirmation; however, time shall not be the essence in the performance of our obligations.

All of these Terms and Conditions apply to the supply of any goods as well as Services unless we specify otherwise.

Cancellation and Amendment

If due to circumstances beyond our control, we have to make any change in the Services or how they are provided we will notify you immediately. We will use reasonable endeavours to keep any such changes to a minimum.

Should you wish to cancel or change the date of your booking, this must be done no later than 7 days prior to the training date. No refunds/transfers will be given after this time. All cancellations must be confirmed in writing/email. There will be no charge for a straightforward name change.

Fees and Payment

All prices quoted are exclusive of VAT which is charged at the current rate.

We will invoice you at the time of booking. You must pay the fees due 7 days prior to training date, or 30 days from date of invoice, whichever is the soonest, or otherwise in accordance with any credit terms agreed between us. Bookings made within 7 days of the training date are to be paid by card at the time of booking.

If you do not pay within the period set out above, we can suspend any future provision of our Services and cancel any future services which have been ordered by, or otherwise arranged with you.

Delegate Prerequisites

It is the Customer’s responsibility to ensure that all trainees are physically fit and sufficiently mentally equipped to operate the course equipment safely and can recognise their limitations and any dangers.

It is necessary for trainees to be able to read and understand the course material and/or instructions which are in English. If you are unsure of your candidates’ abilities in these subjects, please contact us for further guidance.

ID Cards and Certificates

We will only despatch operator licences and certificates upon successful completion of theory and/or practical training and when full payment for our services has been received by us. These will be sent to you the Customer and not to individual trainees.

Liability and Indemnity

The total amount of our liability is limited to the total amount of fees payable by you as stated in your booking confirmation.

We are not liable (whether caused by our employees, agents or otherwise) for:

a. any losses arising directly or indirectly from the choice of Services and how they will meet your requirements.

b. any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control.

Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, or for any fraudulent misrepresentation, or for any other matters for which it would be unlawful to exclude or limit liability.

On-site Training

Training can only be carried out at your premises if a suitable office/training room is available. We will supply all course literature and display/projection equipment.

Plant or equipment supplied by the Customer for any practical sessions, must be regularly maintained and have its own operator manual along with proof of any mandatory inspection/examination certificates.

Any aluminium towers supplied by the Customer must satisfy PASMA training requirements i.e., Advanced Guard Rail (AGR) and Through the Trap (3T), as these methods of assembly need to be demonstrated during the practical session.

Failure to comply with any of the above available could result in the course being aborted and then our minimum day fee would apply.

Sub-contracting

We can at any time, assign or subcontract in any manner any or all of our obligations to any third party.

Data Protection

When supplying the Services to the Customer, the Service Provider may gain access to and/or acquire the ability to transfer, store or process personal data of the employees of the Customer.

The Service Provider shall only process personal data to the extent reasonably required to enable it to supply the services as agreed with the customer and shall not retain any personal date longer than necessary for the processing and refrain from processing any personal data for its own or for any third party’s purposes.

The Service Provider shall not disclose personal data to any third parties other than employees, directors, sub-contractors, or advisors on a strict ‘need-to-know' basis and only under the same (or more extensive) conditions as set out in these Terms and Conditions or to the extent required by applicable legislation and/or regulations.

The Service Provider shall implement and maintain technical and organisational security measures as are required to protect personal data processed by the Service Provider on behalf of the Customer.